Return Policy

At Trendy Quix, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help! Please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Damaged or Defective Items: If your product arrives damaged or is defective, you are eligible for a return or exchange.
  • Incorrect Items: If you receive the wrong item, we will gladly offer a return or replacement.

Note: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us within 30 days of receiving your item at [Your Contact Email]. Provide your order number, a description of the issue, and photos if applicable.
  2. Wait for Approval: Once we review your request, we will notify you whether your return has been approved. If approved, we will provide you with the return shipping details.
  3. Ship the Item: You are responsible for covering the return shipping cost unless the item was defective or incorrect. Please make sure to provide a tracking number once the item is shipped.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items not in their original condition, damaged for reasons not due to our error).

4. Non-Returnable Items

The following items are non-returnable:

  • Sale or Clearance Items: Items marked as final sale cannot be returned or refunded.
  • Gift Cards: Gift card purchases are non-refundable.
  • Personal Care or Hygiene Products: Certain personal care items may not be eligible for returns due to health and safety reasons.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, contact us at [Your Contact Email] with details of your issue.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].